This policy explains how PetBuy handles personal information when you use petbuy.in, its marketplace services and the Android app Petbuy - Online Pet shop (package com.petbuy.webapp), published under the Google Play developer name AsiaitServices. It covers accounts, advertisements, enquiries and listing-package transactions processed through PetBuy. You can browse public listings without creating an account.
1. Information you provide
- Account information: your name, email address, mobile number and password when you register or sign in. Passwords are stored as hashes rather than readable passwords.
- Advertisements: the title, pet type, breed, description, asking price, selected state and city, photographs and contact information associated with an ad.
- Support requests: the name, email, optional phone number, subject and message you send to PetBuy, together with the time of your request.
- Orders: the listing package selected, amount, order reference, payment status, gateway transaction reference and transaction dates when you use a paid package.
Please upload photographs you are entitled to use. Check your photos and descriptions for addresses, identity documents, people or other information you do not want to make public. Do not include payment credentials or passwords in an advertisement or support message.
2. Technical information, cookies and local storage
Our hosting infrastructure receives information needed to deliver and protect the service, including IP addresses, request times, requested URLs, browser or device information sent with a request, and error or security logs. We use this information to operate the service, investigate problems and reduce misuse.
The website uses a session cookie to keep you signed in. Mobile API sign-ins use an account access token. Saved-pet preferences are stored locally on your device, in app storage or the browser or embedded web view where that feature is used. The Android app's Saved pets shortlist stores pet titles and links on your device and can be cleared through the app menu. You can clear cookies and local storage through your browser or device settings; this may sign you out and remove saved preferences. Clearing local storage or uninstalling the app does not delete your server account.
3. Location and photographs
PetBuy uses the state and city you select to filter listings and show the location of an advertisement. Selecting a city does not require continuous or background location tracking. The marketplace processes the photographs you choose to upload and creates smaller versions for listing cards while retaining the main image for the ad details.
If your device or browser asks for permission to choose a photo, take a photo or share a location, review that request before allowing it. Permissions can be managed in device settings. Choosing not to upload a photo may prevent completion of an advertisement that requires one.
4. Why we use your information
We use information to create and authenticate your account; publish and manage ads; provide search and location filters; let prospective buyers contact ad owners; administer free and paid listing allowances; record payment results; answer enquiries; investigate misuse; and meet applicable legal obligations. Account and transaction information also helps us resolve disputes and prevent unauthorized account access.
5. Public listings and contact with sellers
Advertisements are public. The pet description, images, price, selected location and seller name and contact details displayed on an ad may be viewed by other users, indexed by search engines, or copied or shared by visitors. Only post contact information you are authorized to publish. Account email addresses and passwords are not public profile fields.
Call buttons open your phone service. WhatsApp buttons take you to WhatsApp using the displayed contact number; messages you send there are handled by WhatsApp and the recipient. PetBuy does not receive the contents of those external conversations through the marketplace. Information you disclose directly to another person is also subject to that person's handling of it.
6. Service providers, payments and disclosures
We do not sell your personal information. Hosting and technical service providers process information needed to host the website, store data and operate the marketplace. Authorized administrators can access account, ad, support and order records for those purposes. Information may also be disclosed where required by law, to respond to lawful requests or to investigate fraud, security incidents or misuse.
When PayU checkout is enabled and you choose to pay for a listing package, the checkout sends order information and the payer name, email and phone number to PayU to process the payment. Payment credentials entered on PayU's checkout are handled by PayU. PetBuy records the order and payment result and does not ask you to send card numbers, CVV values, UPI PINs or banking passwords to our support team. The payment provider's own privacy policy applies to its services.
Links to Google Play, social networks, mapping services and other external websites take you to services governed by their own policies. Service-provider processing may involve locations outside your state or country.
7. Security
We use HTTPS for the live service, password hashing, authenticated account access and access controls for administration. These measures reduce risk but cannot guarantee that every transmission or stored record will always be secure. Use a unique password, protect your device and contact us if you suspect someone has accessed your account without permission.
8. Retention and deletion
We retain account information while it is needed to provide your account and retain ad information while it is needed to publish or manage your listings. Support correspondence is retained as needed to address the enquiry and related disputes. Payment and order records may need to be retained for accounting, tax, fraud prevention or other legal obligations.
You can request deletion of your account and associated personal data using our account and data deletion page or by emailing info@petbuy.in. After confirming ownership, we review the request to remove the account, revoke its access tokens and remove its associated public ads and uploaded ad photos, except information we must retain for legal obligations, security investigations or unresolved transactions and disputes. We will explain any applicable retention exception when responding to your request.
Backup copies may remain until they are rotated or replaced and are not used to keep deleted accounts publicly available. Search engines, other users and external messaging services may retain their own copies, which PetBuy cannot directly delete. Removing an ad, clearing app data or uninstalling the app alone is not an account-deletion request.
9. Your choices and requests
You may ask to access or correct your personal information, remove an ad or photo, delete your account, or stop optional communications. Email us from your registered address and describe the request. We may ask for information reasonably needed to verify account ownership before disclosing or changing personal records. Do not send your password, banking credentials or government identity documents with a routine privacy request.
10. Children
PetBuy's marketplace accounts and ad-posting services are intended for adults aged 18 or older. We do not knowingly seek personal information from children. If you believe a child has provided information through the service, contact us so that we can investigate and address it.
11. Changes to this policy
We update this page when our information-handling practices change. The date at the top identifies the current version. Please check this policy when using a new feature or providing information through the service.
12. Privacy contact
PetBuy.in / Petbuy - Online Pet shop
Google Play developer: AsiaitServices
WZ-78, Near Dwarka Metro Station, Shanti Park, Dwarka, New Delhi – 110059, India
Email: info@petbuy.in
Phone: +91 9911293906